Consumer Exchanges & Returns:
Exchanges or returns MUST be made within 30 days of purchase and ONLY with a return authorization number (RA#) and form.
Policy Information:
International orders are only eligible for exchange only, and all shipping cost/ fees are the responsibility of the buyer. No refunds will be issued for international orders.
Any item that has been “tested”, or “taken on a test ride” is considered used and cannot be returned. All returns/ exchanges must be in new, unused condition. Including all tagging and packaging to be intact.
Shipping Charges:
We provide a return label in case of damage, warranty, or wrong item exchanges only. For regular return and exchanges you are responsible for shipping to us and we will take care of the shipping fee when sending it back to you. (Please Note: Any original shipping charges are non-refundable).
To exchange/return/warranty a merchandise please follows these steps:
Obtain an RA# and form online using our exchange/return form or you can call us at 1-877-SMART-10 or 1-443-961-8501
Once you have been issued RA # and form, you may return your merchandise following the specific directions listed on your RA form provided by our Customer Support Team.
Please repack the merchandise in its original packaging (the same way you received it) so it doesn't get damaged on the way back to us. If we receive the merchandise damaged, it will not be accepted and will be returned back to you. You will be responsible for the shipping. (Please note, if the product is a boxed product, you still need to put it in a shipping carton. Do not just ship back in the product box or it will be refused.)
Clearly write the RA# on the outside of the shipping cartons and enclosed the RA form in the box. Packages without an RA# and form will be refused.
Once we receive and confirm the condition of the merchandise, we will then process your request.
Please allow a week for exchanges/returns/warranty to be processed.
Wholesale Exchanges and Returns:
Exchanges or returns MUST be made within 30 days of purchase and ONLY with a return authorization number (RA#) and form. (Note: Any items shipped back to DSM without a RA# and form issued from the DSM Staff will be refused.)
Returns can only be exchanged for company credit, or product exchange.
Discontinued product sales are final, return requests will not be accepted.
All shipping charges are non-refundable.
Item or items must be in new condition and all tagging/packaging must be attached.
All exchanges, returns or warranty must be issued a return authorization number and form from Daniel Smart Manufacturing prior to returning any merchandise.
All returns and exchanges, are ONLY charged a 15% restocking fee if:
The items are received by our Returns Department unauthorized or overdue.
The items are missing/damaged tags or packaging.
There will be a 15% restocking fee, plus the cost of shipping, in-and-out, when the shipment is refused, or not able to be delivered by fault of the receiver. This fee should be paid immediately.
To exchange/return/warranty a merchandise please follows these steps:
Before exchanging/returning/warranty any merchandise, you must first obtain a return authorization number and form.
You can obtain an RA# and form online using our exchange/return form or you can call us at 1-877-SMART-10 or 1-443-961-8501
Once you have been issued RA # and form, you may return your merchandise.
Please repack the merchandise in its original packaging (the same way you received it) so it doesn't get damaged on the way back to us. If we receive the merchandise damaged, it will not be accepted and will be returned back to you. You will be responsible for the shipping.
Clearly write the RA# on the outside of the shipping cartons and enclosed the RA form in the box. Packages without an RA# and form will be refused.
Once we receive and confirm the condition of the merchandise, we will then process your request.
Please allow a week for exchanges/returns/warranty to be processed.
All shipping fees are the responsibility of the customer except for warranty items.
Warranty:
All of our Daniel Smart Leather branded items come with a LIFETIME Warranty, against all defects in material or workmanship.
Our Non-Leather Daniel Smart branded items are covered with ONE (1) YEAR Warranty.
Our Daniel Smart Promo/Economy lines have a 90 DAYS Warranty.
All products that are not manufactured by Daniel Smart are covered by their manufacturer warranty.
This covers all zippers, snaps and construction such as stitching. The warranty does not cover leather tears or soiling from liquids or weather-related deterioration or misuse of the item. Normal wear and tear are excluded and item must not be altered in any manner.
Note: After inspection of the product, if it is determined it does not meet Daniel Smart Manufacturing level of quality standards, will repair and return to the customer. If it is found the item is not repairable it will be replaced with the same item, unless that item has been discontinued or not in stock it will be replaced with something of equal value at Daniel Smart Mfg. discretion.
Our Non-Daniel Smart branded items are covered by their own manufacturer's warranty.