- All of our Daniel Smart Leather branded items come with a LIFETIME
- Our Non-Leather Daniel Smart branded items are covered with ONE (1) YEAR Warranty.
- Our Daniel Smart
Promo/Economy lines have a 90 DAYS Warranty.
- All products that are not manufactured by Daniel Smart are
covered by their manufacturer warranty.
covers all Zippers, Snaps and Construction such as Stitching. The Warranty does
not cover Leather Tears or Soiling from liquids or weather-related
deterioration or misuse of the item. Normal wear and tear are excluded and item
must not be altered in any manner.
*If the Item or Items Are
Being Returned Under Our Warranty Policy, Please Note: We will repair the
item and ship it back to you at no shipping expense to you. If the item is not
repairable, a credit memo will be issued, no replacement will be sent. Please
place a new order if replacement item needed.
Non-Daniel Smart branded items are covered by their own manufacturer's
Exchanges & Returns:
or returns MUST be made within 30 days of purchase and ONLY with
a return authorization number (RA#) and form.
can only be exchanged for company credit, or product exchange.
product sales are final, return requests will not be accepted.
shipping charges are non-refundable.
or items must be in new condition and all tagging/packaging must be
exchanges, returns or warranty must be issued a return authorization
number and form from Daniel Smart Manufacturing prior to returning any
returns and exchanges, are ONLY charged a 15% restocking fee if:
items are received by our Returns Department unauthorized or overdue.
items are missing/damaged tags or packaging.
- There will be a 15% restocking fee, plus the cost of shipping, in-and-out, when the shipment is refused, or not able to be delivered by fault of the receiver. This fee should be paid immediately.
exchange/return/warranty a merchandise please follows these steps:
exchanging/returning/warranty any merchandise, you must first obtain
an return authorization number and form.
can obtain an RA# and form online using our exchange/return
you can call us at 1-877-SMART-10 or 1-443-961-8501
you have been issued RA # and form, you may return your merchandise.
repack the merchandise in its original packaging (the same way you
received it) so it doesn't get damaged on the way back to us. If we
receive the merchandise damaged, it will not be accepted and will be
returned back to you. You will be responsible for the shipping.
write the RA# on the outside of the shipping cartons and enclosed the RA
form in the box. Packages without an RA# and form will be refused.
we receive and confirm the condition of the merchandise, we will then
process your request.
allow a week for exchanges/returns/warranty to be processed.
shipping fees are the responsibility of the customer except for warranty