Exchanges or returns MUST
be made within 30 days of purchase and ONLY
with a return authorization number (RA#) and form.
- All returns, NOT exchanges, are charged a 15% restocking fee.
- Returns can only be exchanged for company
credit, or product exchange.
- Discontinued product sales are final, return
requests will not be accepted.
- All shipping charges are non-refundable.
- Item or items must be in new condition and all tagging/packaging must be attached.
- All exchanges, returns or warranty must be issued a return
authorization number and form from Daniel Smart Manufacturing prior to returning
To exchange/return/warranty a merchandise please follows these
- Before exchanging/returning/warranty any merchandise, you
must first obtain an return authorization number and form.
- You can obtain an RA# and form online using our exchange/return form or you can call us at 1-877-SMART-10 or 1-443-961-8501
- Once you have been issued RA # and form, you may return
- Please repack the merchandise in its original
packaging (the same way you received it) so it doesn't get damaged on the way
back to us. If we receive the merchandise damaged, it will not be accepted and
will be returned back to you. You will be responsible for the shipping.
- Clearly write the RA# on the outside of the
shipping cartons and enclosed the RA form in the box. Packages without an RA# and form will be
- Once we receive and confirm the condition of the
merchandise, we will then process your request.
- Please allow a week for exchanges/returns/warranty to be processed.
- All shipping fees are the responsibility of the
customer except for warranty items.
All of our Daniel Smart branded items
come with a Two-Year Warranty. This covers all Zippers, Snaps and Construction
such as Stitching. The Warranty does not cover Leather Tears or Soiling from liquids
or weather-related deterioration or misuse of the item. Normal wear and tear
are excluded and item must not be altered in any manner.
*If the Item or Items Are Being Returned
Under Our Warranty Policy, Please Note: We will repair the item and
ship it back to you at no shipping expense to you. If the item is not repairable, a credit memo
will be issued, no replacement will be sent. Please place a new order if
replacement item needed.
Our Non-Daniel Smart branded items are covered by their own manufacturer's warranty.
Daniel Smart Manufacturing, Inc.