Ordering Info/Terms & Conditions
Daniel Smart Manufacturing, Inc. ("DSM") sells retail directly to the public and wholesale accounts are available ONLY to legitimate businesses. DSM reserves the right to refuse shipments to any person, or company that cannot provide evidence of being an actual retailer, or wholesaler. To set up a wholesale account, please complete the " Become a Dealer" form.
All Retail orders must be paid in advance via credit card or PayPal when submitting the order.
For Wholesale Accounts:
Dealer account application & Payment terms must be on file before any orders will be released from the warehouse. Please print dealer account application directly from our website and submit via email, mail, or fax.
All orders can be paid by credit card, cashier's check, money order or PayPal. Please note PayPal is not an accepted form of payment for drop-ship orders. Prepaid orders in the form of wire transfer, checks & money orders will be shipped after payment is verified.
It is important to update your credit information when you get a new card. Any issue with payment can delay the processing of your order.
(NOTE: To use a NET 30 ACCOUNT OR A COMPANY CHECK: A completed credit application must be submitted, and approved to establish these types of terms prior to your first order.)
Our number one priority is to ship your order the same day, if the order is received prior to 3pm EST, and every effort will be made to ship all orders within 48 hours. All orders will be shipped via UPS Ground, USPS, or DHL. All orders are shipped from our Warehouse located in Baltimore, Maryland.
International Shipping Policies
Daniel Smart Manufacturing offers international shipping for all of our Dedicated Dealers and Retail Customers. All international shipments that are ONE package/box are sent via USPS Priority Mail (6-10 days), First Class Mail (under 4lbs. transit times vary on destination), or DHL (we will use the lowest cost option) unless otherwise requested by our Dealer or Retail Customer. All international shipments that are MULTIPLE packages/boxes are sent via UPS or DHL (we will use the lowest cost option), unless otherwise requested by our Dealer or Retail Customer.
For all Retail Customers, shipping charges will be disclosed at the time of purchase and all tracking information will be emailed to you at the time of shipping your order.
For all Wholesale orders per our policy all tracking information and charges will be sent via an emailed invoice upon shipping the package. Please note ANY and ALL charges from customs are the responsibility of the Client/Dealer.
**All international shipments that are eligible to be palletized will be subject to quotes for Trucking/Freight, again we will also go with the lowest cost option**
All Retail customers must visit our website www.danielsmartmfg.com to order.
Wholesale Dealers can visit our website www.danielsmartmfg.com , call toll free 1-877-SMART-10, or 1-443-961-8501. Our office hours are 9:00AM – 5:00PM EST, Monday thru Friday. You may also place your orders by fax at 1-443-961-8507, by email at: firstname.lastname@example.org, 24 hours a day, or directly through the website.
Every effort will be made to ship your entire order. If any items are on backorder, your sales representative will contact you once your backordered items are available to ship. Please advise your sales representative if you wish to cancel any backordered items.
**Note: Backorders are not kept on file for Retail Customers or for our Dealers utilizing the Drop-Shipping Program and any orders less than $100.00. **
All claims for shortage, damaged, or otherwise unacceptable goods in the shipment must be in writing and made within 5 days of receipt of goods. Any pictures that are available would be greatly appreciated at the time of submitting your claim.
There will be a 15% restocking fee, plus the cost of shipping, in-and-out, when the shipment is refused, or not able to be delivered by fault of the receiver. This fee is due and needs to be paid immediately.
Prices posted online are updated daily. Due to market conditions. Pricing is subject to change without notice. Always check online for current and updated pricing.